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Aeroflot fined for being rude
5.08.2010 15:49
Aeroflot fined for being rude
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The Indian court has fined Russian air carrier Aeroflot $ 1, 000 for bad service and indifferent attitude to the passenger from Mumbai, who flew Mumbai - London - Mumbai with stopover in Moscow in 2007. The staff members refused ot give him a mobile phone to make a call about flight delay.
      The Mumbai citizen Dhun'i Dadachan'i booked tickets for Aeroflot service Mumbai - London - Mumbai in October, 2007. The flight back included a stopover in Moscow, but the aircraft landed in St. Petersburg because of the heavy weather. The plane stayed in St. Petersburg for 2 hours, waiting for flight permission. After that it went to Moscow. As a result, Dhun'i Dadachan'i lost his connection flight to Mumbai. He wanted to call his daughter who was to wait him in the airport of Mumbai and inform her about delay.
      He was looking for a phone card but failed to buy it. After that Dadachan'i asked Aeroflot managers on duty for a call from their fixed phone, but they refused. Ill-fated traveller returned home two days later than is was planned. All this time his daughter was waiting for him in the airport, in shock. She called to London and found out that the flight Moscow - Mumbai departed without delays. Further information about the flight she failed to get, because the staff refused to give her information until she confirms that she was Dhun'i Dadachan'i's daughter.
      Having finally returned home, abused Dhun'i Dadachan'i' went to law for a compensation in moral damages caused to him and his daughter. As a result, the first-rate air carrier was fined for coldness of its staff.
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