A new call centre, which appeared in Moscow, will provide guests of the capital with all necessary information about the city – historical places, streets location, addresses, phone numbers, public transport, cost and availability of tickets, opening hours of different organizations. 

      Here are the numbers of this new tourist service - 8-800-220-00-01 and 8-800-220-00-02. Operators answer both in Russian and English languages.

      Tourists can also get advice on emergency situations like call to an ambulance, police, embassies, customs, etc. In these cases call centre will be able to work as a “hot line”.

      Currently requests are handled by 12 experienced consultants. They use a special speech recognition system, which reflects emotional state of the client and helps operator to choose the right tone for communication.

      It is expected that a list of languages operators are speaking will be expanded in 2012.

      Source: Interfax. Image courtesy: www.leeds.gov.uk. 

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Author: Natalia Semicheva