Moscow Sheremetyevo International Airport has finished the upgrading of the call centre. It was equipped with modern communication systems, as well as fully converted to digital format. The number of incoming lines and operators increased. 

      The modernization has been made in order to improve the quality of communication and to reduce the operator's response time. Now the average waiting time is less than 1 minute.

      In addition, the phone number of the call centre has been changed – now you can use +7 (495) 578-65-65. Passengers and guests of the airport are still able to call on the number: 8-800-100-65-65 (it's free from Russia). The previously used telephone number +7 (495) 232-65-55 is also available and will be taken out of service within six months.

      The call centre appeared in Sheremetyevo on February 19, 2008. Operators handle about 3,5 thousand incoming calls every day. Over 1.2 million calls have been processed since the beginning of 2011.  

      Source: Interfax. Image courtesy: www.webcrunch.ru.