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Bank ombudsman in Russia
8.09.2004 00:00

Russian Banks Association is going to establish a bank ombudsmen institution, informed the RBA President Garegin Tosunyan at the press-conference after the All-Russian Bank Forum on Tuesday.
       According to him the documents for establishing the bank ombudsman service were prepared by RBA a year ago. After the events of May and July it was decided to hasten the process.
       Speaking about the ombudsman institution Mr. Tosunyan explained that it gives an opportunity for a client to settle its conflict with the bank by a simplified way of addressing the ombudsman directly. It is a non-judicial settlement of conflicts that has no juridical consequences, - explains Mr.Tosunyan.
       Such work with clients is very important for us both from ethic and practical aspects. If we make it clear that banks are aimed at meeting clients needs, the inflow of depositors will increase, - said the head of RBA.
       Besides he mentioned that the establishment of this institution proceeds very slowly, as banks defer signing appropriate obligations.


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