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Sberbank Wins Eight Crystal Headset awards
21.03.2018 00:12
Sberbank Wins Eight Crystal Headset awards

Sberbank has won eight awards at the international competition Crystal Headset for employees of contact centres.

      The bank’s employees won the categories Operator of the Year, Trainer of the Year, and Team Leader of the Year.

      The contact centre in Stavropol was named Best Large Contact Centre, the centre in Omsk was awarded for having the Best Training and Development Programme, and the division opened in Samara was recognised as the Best New Opening.

      The remote recovery team from Nizhny Novgorod won the category Best Quality Control and Assessment Team, whilst their colleagues from Yekaterinburg were recognised for having the Best Corporate and Social Responsibility Programme.

      Every day 12,000 employees at the bank’s contact centres in Volgograd, Samara, Voronezh, Stavropol, Omsk, Nizhny Novgorod, Yekaterinburg, Tolyatti and Novosibirsk process more than 500,000 calls and provide quick and professional solutions to issues faced by private and corporate clients.




Author: Anna Dorozhkina


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